Xerox India names Anurag Gupta as Director, Customer Service Operations

NEW DELHI, INDIA: A technology and document management company, Xerox has named Anurag Gupta as the Director, Customer Service Operations (CSO), Xerox India. Anurag replaces Balaji Rajagopalan, who has moved to the role of Executive Director, Technology, Channels and International Distributor Operations, the previous year.

The newly appointed Director, Customer Service Operations, Xerox India, Anurag Gupta said, “ Xerox Service Operations have been a benchmark for the industry and we will continue to work to further enhance our overall value proposition for our customers and our channel partners. The technology prowess and operational excellence of Xerox gives us with a great advantage to deliver better support, service and eventually better value for our customers.”

Anurag Gupta has been with Xerox India for over 29 years, most recently heading the Field Service Operations at Xerox India. During his journey with the company, he has made a significant contribution to the Xerox India business. He joined Xerox India in 1985 as a Trainee at Xerox India manufacturing unit, Rampur, moving across various roles within CSO function for 22 years and thereafter in Global Document Outsourcing (GDO) function for last seven years.

He further added, “In his various assignments with Xerox, Anurag has demonstrated the ability to take up varied challenges, has exhibited high adaptability and people management skills and hence this will be a perfect role for him," said Roy Harding, Chief Operating Officer, Developing Markets Organisation.