Wipro, Oracle join hands for manufacturers

BANGALORE, INDIA: Wipro Technologies, recently announced an initiative with Oracle to jointly deliver a warranty management and analytics solution for the industrial manufacturing, automotive and high tech industries.

This combined solution would leverage Wipro’s industry expertise and Oracle’s Siebel CRM applications to help streamline the warranty management process across OEMs and their suppliers, dealer service providers, and contract manufacturers to help reduce warranty expenses and fraudulent claims.

“Around 4 per cent of warranty claims are fraudulent, making it one of the biggest challenges that the industry is facing today,” said John Barcus, VP, Manufacturing Industry Business Unit, Oracle.

He added, “We believe there is an immense opportunity to reduce these losses and an effective product warranty management solution is pivotal in helping reduce fraud-related losses. Wipro’s strong domain expertise in the Manufacturing, High Tech and Automobile industries and experience in development and deployment of Siebel CRM applications makes it a powerful partner for this solution.”

N. S. Bala, senior vice president, Manufacturing Industry SBU, Wipro Technologies further added that they believe a streamlined warranty process and analytics would allow customers to better predict their warranty exposure and better manage their warranty reserves. The solution would be hosted for demonstration at Wipro’s state-of-the-art Oracle Lab, OZONE allowing Wipro's clients to see the solution before their own infrastructure is up and running.