Wipro Infotech launches new products

BANGALORE: Wipro Infotech, the India, Middle East and APAC IT arm of Wipro Limited, has launched two products - Wipro eHelpline, a web based call management software and Wipro eAsset, an IT asset Management tool.

Wipro eHelpline ver1.5, a IT helpdesk management software, provides unparalleled ease in use, prompting self service and self search for solutions on online knowledge base in the system. It provides the customer a comprehensive tool for problem tracking, online self-service, knowledge management, software change and configuration Management and more.

Wipro eAsset is an Automatic Asset Scanning Module for managing desktop, Laptops and Servers. It provides an automated asset tracking system and can be integrated into Wipro eHelpline seamlessly providing complete helpdesk management software.

Wipro eHelpline is quick and easy to deploy, and can be run on a standard web browser. It provides the power of a single console to support and manage multi channel communication by recording and tracking problems. It provides an extensive, searchable knowledge base that technicians and customers can use to search for solutions and quickly resolve issues through an easy-to-use self service option.

Wipro eHelpline, launched primarily for the Indian market is nearly 40% cheaper than any existing e-enabled helpdesk product available in the Indian market today. It comes with an inaugural offer of free one-year maintenance for customers coupled with a variety of features, at a cost unmatched in the market today.