Virtusa implements case management soln for H.D. Vest

BANGALORE, INDIA: Virtusa Corporation, a global IT services company, announced that it has implemented an automated case management and workflow solution for H.D. Vest Financial Services, a leading financial services firm based in Irving, Texas.

Leveraging Pegasystems Build for Change technology, the solution provides a flexible BPM platform to reduce reliance on IT, replace existing workflows, and, ultimately, help reduce the cost of back-office processing through automation, said a press release.

H.D. Vest oversees a network of more than 4,600 tax professionals who provide comprehensive financial planning solutions to 1.8 million individuals, families and small businesses across the country.

"In looking for a replacement, we needed a new case management solution to be implemented very quickly to ensure that our business never skipped a beat," said Vicki Nordskog, executive manager of Business Strategy at H.D. Vest.

"While evaluating vendors, it was clear from the beginning that Pegasystems and Virtusa were the partners to work with given their expertise with innovative BPM technology. We are extremely happy with the new solution - in addition to being implemented rapidly, it's easy-to-use interface enables higher quality and more timely customer service," added Nordskog.

The Pega-based solution, implemented by Virtusa, provided H.D. Vest with an entirely new case management system. The solution replaced existing workflows to automate back-office processes in areas including brokerage/advisory, mutual funds, check processing, annuities/insurance, sales supervision, and compliance.

"Given H.D. Vest's IT infrastructure and assets, implementing a new solution on the cloud made the most sense," said John Barone, vice president of Global Strategic Alliances at Pegasystems. "Our technology, offered H.D. Vest a proven, cloud-based solution that would help fulfill all of their needs, and Virtusa was the perfect partner to help accelerate implementation."

"We were tapped by Pegasystems and H.D. Vest for our ability to dramatically accelerate delivery and implementation of BPM and case management solutions," said Stuart Chandler, vice president, BPM Practice, Virtusa. "Thanks to our team of seasoned experts, we produced an entirely new, aggressive implementation plan and timeline for H.D. Vest. We delivered on that plan, replacing their previous system and workflows in less than 22 weeks."

Today, organizations are looking to continually optimize their core business processes to stay ahead of the competition, reduce operating costs and drive client success.

Pega's proven platform empowers organizations to be more responsive to changing needs of the business by improving processes that directly impact customers, including automating call centers, customer service and client onboarding processes, added the release.