Virgin Mobile expands CSG Singleview use to improve customer experience

ENGLEWOOD, Colo.: Virgin Mobile Australia, one of the popular mobile operators, and CSG Systems International, Inc., a global provider of interactive transaction-driven solutions and services, has announced that Virgin Mobile has expanded its use of CSG Singleview to improve the customer experience and meet changing regulatory standards.

CSG's partnership with Virgin Mobile spans more than 12 years. During that time, Singleview has scaled seamlessly in line with Virgin Mobile's growth in the Australian market.

"CSG Singleview is the core of our billing operations," said Graham Milne, Director of Technology and Delivery at Virgin Mobile Australia. "Singleview delivers exceptional flexibility and allows us to develop new services quickly in a highly competitive market."

New capabilities supported by CSG Singleview allow Virgin Mobile customers to view and manage account balances accurately. This empowers customers to control their credit limits and provides them with usage notifications that help avoid bill shock caused by higher-than-expected voice and data usage.

Says Ian Watterson, vice president and managing director of Asia-Pacific for CSG: "Virgin Mobile's enhancement of Singleview is focused on improving their already impressive customer experience. Virgin Mobile's customers are now in full control of their spend, allowing them to avoid exceeding their voice and data limits through market-leading anti-bill-shock features."

The solution also enables Virgin Mobile to remain in full compliance with Australian Communications and Media Authority (ACMA) standards. Today, more than 60 of the world's leading wireline, wireless, mobile and IP network operators rely on CSG's next-generation Singleview platform for their fully converged real-time prepaid and postpaid charging and billing services.