UK PSUs swing for alternate support options with Rimini Street

LONDON: Rimini Street, Inc., a provider of enterprise software support announced that the Company has been awarded a place on the UK government’s Enterprise Application Support Services agreement (EASS).

As explained further: Under the EASS agreement established by Crown Commercial Service (CCS), which acts on behalf of the Crown to drive savings for the taxpayer and improve the quality of commercial and procurement activity, public sector organisations can easily and more cost-effectively procure Rimini Street support services and benefit from significant savings, ISO-certified, premium-level services and a proven support model for SAP, Oracle E-Business Suite, Siebel, PeopleSoft and JD Edwards systems. Rimini Street already has several signed public sector clients to date in the UK, with close to 100 signed public sector clients globally.

“Public sector organisations in the UK increasingly desire an alternative to expensive annual software vendor maintenance fees that maximizes IT budgets and drives greater value from software support costs,” said Jill Harrison, Managing Director for Europe, Rimini Street.

“The new Enterprise Application Support Services (EASS) agreement enables and encourages innovative approaches to purchasing annual support and maintenance, saving public sector customers up to 50 percent against standard renewals,” said Kelvin Lee, Senior Category Lead - Technology Products, Crown Commercial Service.

Rimini Street adds that it continues to experience strong momentum in the UK and across Europe. In July, the Company formally opened its new European Headquarters office in London’s Canary Wharf to support continued growth and expansion in the region. Worldwide, nearly 100 public sector organisations have already made the switch from Oracle or SAP to Rimini Street, it claims. To date, the Company has nearly 900 signed clients globally, including more than 100 Fortune 500 and Fortune Global companies.

“Rimini Street is the only proven software support provider in the agreement focused exclusively on delivering independent support, and with a track record of delivering it across all four lots of the agreement, including support for Oracle E-Business Suite and SAP,” said Seth Ravin, Rimini Street CEO. “As such, Rimini Street is in a unique position to ensure that our clients receive premium-level services, including 24x7x365 coverage with 30-minute guaranteed response for urgent issues, highly personalized service with a named assigned Primary Support Engineer (PSE), support for customisations at no additional charge and the ability to run their existing Oracle or SAP release for a minimum of 15 years with no required upgrades - all while saving up to 90 per cent on annual support costs.”