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UC for SMEs, Avaya's new upgrade

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CIOL Bureau
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PUNE, INDIA: Avaya has announced the launch of the new version of Avaya IP Office, the company’s flagship communications solution for small and medium-sized enterprises (SMEs).

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As per a press release, the new version – Avaya IP Office Release 5 – is software that simplifies unified communications and customer service for SMEs, while delivering a range of new capabilities improving the scalability, resiliency and productivity of organizations.

The company adds that, “To make communications easy for small and medium-sized businesses, Avaya IP Office is now offered in six role-based solutions – tailored to roles such as “tele-worker,” “mobile worker,” and “customer service agent” – each designed to meet specific worker needs. Using this approach, small businesses no longer have to pick from a multitude of application options, removing the complexity of choosing the right communications solution.”

Avaya has also streamlined IP Office by consolidating multiple hardware options down to a single, higher-capacity hardware platform. It now supports 384 users per system, up from 272, extending the scalability and usefulness of an IP Office system as a business grows. Additionally, conferencing capacity has been doubled from one to two 64-party bridges, the company adds.

“Small and medium-sized businesses require solutions that are easy to understand and use,” said Deepinder Sahni, senior vice president, AMI Partners, a research and consultancy firm specializing in the small and medium business sector.  “With IP Office Release 5, Avaya has effectively incorporated simplicity into the way communications is architected, delivered and communicated. The new role-based solutions improve how business partners meet customer needs, while enhanced capabilities like expanded conferencing are especially compelling.”