'Twitter Seva' for grievance by Commerce Ministry

The new found love between governance in India and digital technology is blossoming and accomplishing ever more. The symphony between the Indian government and social media is turning out to be too musical and steadily achieving higher notes and meters.

The latest to join the bandwagon is Commerce and Industry ministry which has recently launched a 'Twitter Seva' to address queries and grievances on matters relating to the ministry.

"Through this Twitter Seva, queries on matters relating to Department of Commerce (DoC) and Department of Industrial Policy and Promotion (DIPP) will be answered," the ministry said in a statement.

The service was launched last Thursday in New Delhi by union minister Nirmala Sitharaman. "All officers have been sensitized to respond to the tweets within a short time frame," she said.

Anyone desirous of assistance from the ministry can use the hashtag #mociseva. For the effective implementation of the same, an institutionalized mechanism with a special Twitter cell has been created in the ministry manned by officers, who will monitor and direct all the tweets to the concerned officers.

Queries regarding SEZs, tea, coffee, rubber and spices boards will be addressed by the ministry while that on manufacturing policy, industrial corridors, investment promotion, Make in India, Startup India, Foreign Investment Promotion Board (FIPB), FDI, Intellectual Property Rights, patents, trademarks, copyrights, light engineering industry, cement, and rubber industry will be addressed by DIPP, the statement said.