BANGALORE: TriVium India, operating in the electronic Customer Relationship
Management (eCRM) space, has been selected as one of the winners of the ‘Product
of the Year 2000’ award by Customer Inter@ction Solutions magazine
editors.
TriVium's SimpleRM has bagged the award for introducing leading edge eCRM
technology to organizations in the mid-market sections waiting for an
easy-to-use solution that supports sales, marketing, service, partners and
e-business. This is the second industry award SimpleRM has received, the first
being the CT Expo-2000 "Best of Show" award.
TriVium's eCRM solution adds value to organizations seeking fully integrated
marketing, sales and service capabilities for a distributed user community. As a
Web-based system, SimpleRM offers lower cost, faster implementation, centralized
system administration and flexible system access from any Web-connected PC.
TriVium is headquartered in Hillsboro, Oregon, and has its office in Bangalore.
The award is presented annually to recipients in different categories by the
US-based Customer Inter@ction Solutions under customer interaction. This
award spans across technology areas such as customer analytics, call management,
unified messaging, workforce management, CRM and CIM solutions,
computer-telephony integration, marketing campaign management, IVR, security,
contact center and CTI platforms, and Web-based sales channels.
Other winners include like Cisco Systems, Alcatel, Hewlett-Packard and
Motorola.