Triotech aims to fill the gaps with its customer centric apps in India

NEW DELHI, INDIA: Mobile payment services company Triotech Solutions has recently launched Remote Patient Monitoring System (RPMS), an health app which remotely monitor patient’s heartbeat, temperature, oxygen level, blood pressure and current locations. It is currently running in beta stage with various hospital chains in Malaysia, Singapore and will soon bring it in India as well.

The company has also raised $3 million (nearly Rs 19 crore) from Singapore based venture-capital firm Bluehill in its first round of funding.

In an interview with Rashi Varshney, Munish Dhingra, co-founder & chief sales officer of Triotech spoke about its newly launched Remote Patient Monitoring System (RPMS) app, mWallet challenges and opportunities and how 4G and 5G are going to impact the mVAS industry.

 Edited Excerpts

What are the tech trends you are observing?

Market is moving from pure VAS business to solutions business backed by applications for front-end interface. It is important to note that penetration of smart phone is growing steadily and hence application based services are growing. Examples could be transportation aggregation, grocery aggregation, health care, daily utilities and customer centric applications.

How you are aligned to cater these trends?

Triotech has a clear vision to stay focused on healthcare, education and mobile commerce domain. These are all closely tied with customer centric application at a broad level. We remain closely tied with the market changes with deploying our solution in these domains.

Tell us about the Remote Patient Monitoring System (RPMS) app?

RPMS is still in beta stage and is being tested out at few hospitals in Singapore/ Malaysia. Objective is to make this solution country specific with regard to the use case. In case of developed market, it fits well as an elderly care solution. While in India, Africa it actually fulfills the need /gap in terms of deployment of expert health resources at the remote villages. Hence this solution could be a very good model in kiosk health care and also could create local entrepreneurs to drive the growth of this solution in the region.

How is mWallet segment doing in India? What are the opportunities and challenges?

mWallet solution is catching up in the urban sector in a big way and major use case presently is mobile top-up. Other use case as retail payment, transportation payment, etc. Since financial transaction is happening, people getting used to digital way of spending is a challenge. Hence educating users on digital payment is needed. Bringing the mass population to adapt this also will be challenge and hence new simple use case need to be adapted. Mainly using wallet as a bank extension.

With 4G and 5G hitting the market, how do you think about the MVAS industry in India?

Since mVAS has moved away from the traditional play, and now it is more towards solution driven approach, having the high bandwidth service that helps to the interactive service is the right direction. 4G/5G being more data savvy, new evolution of application is the right fitment. This will bring people closer to the industry of governance / service etc.

What are the opportunities and challenges of MVAS industry?

Traditional mVAS is dying, due to dearth of creativity and promotion. Customer expectation and taste is changing to utilization aspect and hence only creative applications are seeing the growth trend. Challenge is the network quality to uptake the new services. Till the data quality does not improve service quality will take a beating. Also with new applications coming in, educating the consumers is also a big challenge. Mobile will become the tool to stay connected across the business/ social stream.