Tentacle

Features: Netpro Technologies, a solutions development and marketing company, has announced the release of its contact management & measurement product called Tentacle.






According to Netpro, Tentacle covers the entire work flow of the customer life cycle, (Prospect, Acquire, Service & Retain) by leveraging an outbound and or inbound tele sales model supported by physical, direct sales/support services. Further it has the unique advantage like supporting multi distribution channels. It can integrate field function with call centre functions to ensure all service and sales leads are tracked and fulfilled seamlessly.





The Tentacle product framework has an architecture that can be customized to meet any contact management function. The measurement indices of Tentacle help in performance evaluation of a campaign or services.





Built on the Microsoft .Net Platform brings in the advantages of web enabled centralized deployment and scalability, the company said.