Technical helpdesk services for SMBs

BANGALORE: Trend Micro Inc., leader in network antivirus and Internet content security software and services, has signed an agreement with IT services major Accel Frontline Ltd., to offer technical helpdesk services for Trend Micro's Worry-Free range of products targeted at Small and Medium Businesses (SMBs) in India.

The helpdesk service will provide phone, email and onsite support during business hours to all licensed small business customers and resellers. The helpdesk will be supported by a toll free number 1800-425-009. Apart from handling queries on product installation, configuration and functionality, the helpdesk will provide product related technical help and also take reports of any new threats that the customer may face.

Elaborating on this new initiative to provide an enhanced experience to SMB customers and resellers, Niraj Kaushik, Country Manager, Trend Micro India & SAARC, said: "The challenges of the SMB customer and resellers are unique and this helpdesk services is a manifestation of Trend Micro's understanding of those challenges. The aim is to literally make our product completely Worry-Free for our partners and customers and hence the launch of dedicated helpdesk."

Accel is an experienced partner and has been chosen for its technical excellence and proven ability to deliver high quality results, he added.

"Together, we see a huge potential for antivirus and threat management solutions in India especially in the SMB segments, and this partnership is a clear step forward in the expansion of our services offerings. Accel Frontline will extend its helpdesk support to Trend Micro's Worry-Free suite of products and services," said N R Panicker, Chairman & CEO, Accel Frontline Ltd.

India has emerged as the fastest growing country of Internet users, surpassing the growth rates in the US, China, Japan and has been ranked as the eighth largest country in terms of netizens. SMBs in India are set to spend over $8 billion to beef up their IT infrastructure, a growth of 24 per cent since last year. While computing products will still account for the bulk of IT investments, Internet spending is fast increasing as these enterprises embrace IP-enabled business process services. "These are some of the indicators that showcased the importance of the SMB segment to Trend Micro business in India", added Kaushik.

CIOL Bureau