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TCS signs multi-year deal with Telenor Norway

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CIOL Bureau
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MUMBAI, INDIA: IT services, business solutions and outsourcing major Tata Consultancy Services (TCS) today announced that it has signed a multi-year outsourcing contract with telecom services provider Telenor Norway.

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The contract comprises application maintenance and development services and will involve modernization of Telenor’s Norway’s application portfolio across its OSS, fixed, mobile, datawarehouse and accounting system domains, TCS said in a press release.

Through this new second-generation outsourcing initiative, Telenor Norway would improve its operational efficiency, refresh its IT stack and will become more agile to respond to its customers changing needs, claimed TCS.

“By implementing this measure we are making the necessary adaptations to provide our customers with improved and more innovative services in relation to capacity, speed and stability, as well as better quality in both voice and data, and to facilitate current demands for accessibility,” said Ragnar Karhus, CEO of Telenor Norway.

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With this contract, TCS hopes to further strengthen its position in the Nordic market. Recently, it had been ranked as the number one service provider in the Nordic region by an EquaTerra survey.

“This contract underscores TCS' ability to help global corporations optimize their ‘Run the Business’ cost and channelize those savings to undertake modernization projects that are delivered with reduced risk and increased certainty,” said A.S. Lakshminarayanan, vice president and head of Tata Consultancy Services, Europe.

The telecom business unit is the second largest vertical for TCS, comprising over 12,000 employees working for over 160 telecom clients worldwide.

“This contract marks an important milestone for the IT industry in Norway and signifies the acceptance of global service delivery in Norway,” said Tom Olsen, head of sourcing data and advisory firm TPI Norway.

“We expect this deal to serve as a catalyst for other Norwegian organizations who are currently evaluating the use of Global Service Delivery. TCS’ investment in the Norwegian market appears to have positioned it well to capitalise on these opportunities and TPI believes this contract could well represent a shift in how Norwegian companies will approach IT,” he added.e

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