TCS extends contract with Singapore Airlines

MUMBAI, INDIA: Indian IT services major Tata Consultancy Services today announced that it has been chosen by Singapore Airlines to provide IT Services for three years for a suite of applications used by the Singapore Airlines group of companies.

TCS would offer integrated IT services to support a range of processes and applications across the airline, said a press release.

For the past 12 years, TCS has been the trusted partner for Singapore Airlines, successfully helping the global airline improve efficiency, reduce operational and maintenance costs enabling productivity gains in its applications space.

Under the agreement, TCS would continue to manage a significant portion of Singapore Airlines’ IT systems including 24x7 business critical applications ranging from passenger reservations to flight operations.

TCS’ rigorous metrics-based management model and airline domain expertise would ensure increased responsiveness for Singapore Airlines customers and its application rationalization program would help the airline minimize costs, reduce risks and increase business agility, the release said.

“Singapore Airlines and TCS have always enjoyed a long standing relationship which is more a partnership in progress rather than just a service provider relationship,” said Girija Pande, EVP and head, TCS Asia Pacific.

“TCS has always added value to Singapore Airlines’ operations and this engagements reflects their trust in our capabilities.”

TCS’ partnership with Singapore Airlines dates back to the early 90s when the two organizations set up a joint venture known as Aviation Software Development and Consultancy (ASDC) to support mainly Singapore Airlines’ IT systems and applications, the release said.

ASDC was eventually acquired and integrated into TCS in 2006. In 2008, TCS was awarded a five-year contract with Singapore Airlines Cargo to service its cargo revenue accounting back office processes, the release added.