BANGALORE: Talisma Corporation has introduced the Talisma Wireless Client, a
new solution that provides mobile users of any device with a Wireless Access
Protocol (WAP) browser. This browser will allow mobile devices, including
cellular phones, personal digital assistants (PDAs) and others, remote access to
Talisma Enterprise’s comprehensive suite of sales, service and marketing
tools.
Talisma Wireless Client’s technology optimizes the small screens and low
bandwidth of mobile devices, requiring only a minimum of keystrokes to use
features like routing of urgent customer interactions based on routing engine,
complete wireless access to customer data stored on the corporate server,
ability to send personalized responses to customers, automatic notification of
the correct salesperson or mobile customer service representatives when the
nature or details of a customer interaction change, comprehensive history of all
customer interactions, one-touch dialing to customers from the user’s
information screen, access to pre-developed responses for customer requests from
a knowledge base, adding or searching for specific customers and ability to
escalate interactions to others.
Speaking about the product, Talisma Corporation country manager — India
Rekha M Menon said, "Now customer service representatives and sales
personnel can build and strengthen customer relationships even from the road,
with the ability to access and respond to customer needs as quickly and
efficiently as if they were working from their offices. Giving mobile workforces
the same power to interact with customers as their colleagues using Talisma on
the desktop, significantly expands a company’s ability to build successful
customer relationships and to increase customer loyalty and satisfaction."