Tag "customer engagement"

Digital Transformation: The Changing-Room has Changed

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Who could have thought that the sleek, smooth and all-purpose creature called ‘curtain’ would find itself

Traditional CRM and digital customer service solutions: The white spaces in-between

Soma Tah The expectations of consumers from the brands have changed these days. Gone are the days when consumers used to pick up phones and dial in the designated customer care number to speak on the issues they have. Now