Tag "CRM"

LogMeIn eyes CRM market with new intelligent customer engagement platform Bold360

BANGALORE, INDIA: LogMeIn today introduced Bold360, an intelligent customer engagement platform that provides a modern, flexible way for companies to interact with customers and get a real-time 360-degree view of all touchpoints and contextual data in a single solution. Legacy

Zoho CRM turns smart with AI-powered assistant to make salespeople’s job easy

CHENNAI, INDIA: Zoho today unveiled Zia, the Zoho CRM‘s new AI-powered intelligent sales assistant that detects anomalies, suggests workflows and macros, and also advises salespeople the best time to contact a prospect. “Salespeople put work into their CRM. But does the CRM

Customer Experience and Technology: Push or Pull?

Varun Goswami INDIA: It’s a universally endorsed concept that customer is a key business stakeholder, focused

Cool stuffs mortgage servicers can do with the new-age CRM

Vibhor Mishra This decade has seen the emergence of commoditized and competitive markets, and mortgage services

This Is A Self-Service Button: Press With Care

Pratima H INDIA: Ad-free Super Bowl, Instant Pickles, A Lazy Super-Man, Bespoke Spouses, Untangled Wires, Shallow

CRM has become a key KRA for executives

By : Sonal Desai

Sonal Desai Traditionally, CRM systems have helped companies understand customers. They have also helped unify customer

2016 will see few new roles in the CRM team: Pegasystems

Organizations today are spread along a continuum of digitization, thereby contributing a significant digital transformation within

Riding the Digital Wave: Do’s, Don’ts and Duh-s

Pratima H PUNE, INDIA: It’s a world where 30 second commercials have been shadowed by 4-second

Tall, Dark, Decaf; I will make it myself

Pratima H INDIA: “I love your pizza but I would rather order, bake and pick it

Integrated Customer Experience is the key to a successful CRM program

By Ravi Kumar One of the undoubted purposes of a CRM program is to give an

Salesforce now floats on the Tata Communications cloud

BURLINGAME, CA: Tata Communications has partnered with Salesforce to connect businesses to Salesforce’s cloud CRM solutions.

What are pin codes doing in Lenovo’s CRM?

By : Sonal Desai

MUMBAI, INDIA: Lenovo, one of the market leaders in the commercial and consumer PC segments, had embarked

Dunlop Aircraft Tyres updates best practice, adds CRM

MUMBAI, INDIA: UK-based independent tyre manufacturer and retreader Dunlop Aircraft Tyres, has enhanced its customer relationship

Customer visits’ app stands up on Salesforce Platform

INDIA: Building upon the Salesforce1 Platform, Persistent Systems has helped entrepreneur Diane Lubinskas develop and launch

mGage acquires Bangalore based mobile messaging company, Unicel Technologies

BANGALORE, INDIA: The mobile multi-channel messaging company mGage has acquired Unicel Technologies, a Bangalore, India based mobile

Five reasons why enterprises are adopting PaaS

Mitesh Agarwal Cloud computing has become a critical component of enterprise IT strategy and most businesses

Mphasis betting keenly on Digital CEM

NEW DELHI, INDIA: Mphasis, a technology company offering consulting, operations outsourcing and enterprise solutions, has announced the

Listen to your customers. Move on to Social CRM

Vishrut Chalsani  Over the years, customer experience management (CEM), a key constituent of Social CRM is

Hospital improves patient engagement with Microsoft CRM

NEW DELHI, INDIA: BLK Super Specialty, a 650-bedded hospital providing tertiary care, is migrating to Microsoft