Tag "CRM"

Salesforce unveils next generation Service Cloud customer service platform

BANGALORE, INDIA: Salesforce has introduced the next generation of Service Cloud customer service platform, with new capabilities. Established companies often have inflexible, legacy customer service systems, making it difficult and costly to improve existing support channels or add new ones. Smaller

LogMeIn eyes CRM market with new intelligent customer engagement platform Bold360

BANGALORE, INDIA: LogMeIn today introduced Bold360, an intelligent customer engagement platform that provides a modern, flexible way for companies to interact with customers and get a real-time 360-degree view of all touchpoints and contextual data in a single solution. Legacy

Zoho CRM turns smart with AI-powered assistant to make salespeople’s job easy

CHENNAI, INDIA: Zoho today unveiled Zia, the Zoho CRM‘s new AI-powered intelligent sales assistant that detects anomalies, suggests workflows and macros, and also advises salespeople the best time to contact a prospect. “Salespeople put work into their CRM. But does the CRM

Customer Experience and Technology: Push or Pull?

Varun Goswami INDIA: It’s a universally endorsed concept that customer is a key business stakeholder, focused

Cool stuffs mortgage servicers can do with the new-age CRM

Vibhor Mishra This decade has seen the emergence of commoditized and competitive markets, and mortgage services

This Is A Self-Service Button: Press With Care

Pratima H INDIA: Ad-free Super Bowl, Instant Pickles, A Lazy Super-Man, Bespoke Spouses, Untangled Wires, Shallow

CRM has become a key KRA for executives

By : Sonal Desai

Sonal Desai Traditionally, CRM systems have helped companies understand customers. They have also helped unify customer

2016 will see few new roles in the CRM team: Pegasystems

Organizations today are spread along a continuum of digitization, thereby contributing a significant digital transformation within

Riding the Digital Wave: Do’s, Don’ts and Duh-s

Pratima H PUNE, INDIA: It’s a world where 30 second commercials have been shadowed by 4-second

Tall, Dark, Decaf; I will make it myself

Pratima H INDIA: “I love your pizza but I would rather order, bake and pick it

Integrated Customer Experience is the key to a successful CRM program

By Ravi Kumar One of the undoubted purposes of a CRM program is to give an

Salesforce now floats on the Tata Communications cloud

BURLINGAME, CA: Tata Communications has partnered with Salesforce to connect businesses to Salesforce’s cloud CRM solutions.

What are pin codes doing in Lenovo’s CRM?

By : Sonal Desai

MUMBAI, INDIA: Lenovo, one of the market leaders in the commercial and consumer PC segments, had embarked

Dunlop Aircraft Tyres updates best practice, adds CRM

MUMBAI, INDIA: UK-based independent tyre manufacturer and retreader Dunlop Aircraft Tyres, has enhanced its customer relationship

Customer visits’ app stands up on Salesforce Platform

INDIA: Building upon the Salesforce1 Platform, Persistent Systems has helped entrepreneur Diane Lubinskas develop and launch

mGage acquires Bangalore based mobile messaging company, Unicel Technologies

BANGALORE, INDIA: The mobile multi-channel messaging company mGage has acquired Unicel Technologies, a Bangalore, India based mobile

Five reasons why enterprises are adopting PaaS

Mitesh Agarwal Cloud computing has become a critical component of enterprise IT strategy and most businesses

Mphasis betting keenly on Digital CEM

NEW DELHI, INDIA: Mphasis, a technology company offering consulting, operations outsourcing and enterprise solutions, has announced the

Listen to your customers. Move on to Social CRM

Vishrut Chalsani  Over the years, customer experience management (CEM), a key constituent of Social CRM is

Hospital improves patient engagement with Microsoft CRM

NEW DELHI, INDIA: BLK Super Specialty, a 650-bedded hospital providing tertiary care, is migrating to Microsoft