SysAid intros patch management tool in v14.0 of ITSM platform

TEL AVIV, ISRAEL: SysAid, a leading provider of IT service management (ITSM) solutions, has released version 14.0 of its cloud-based and on-premises ITSM platforms. The release features the new SysAid Patch Management solution, a free database migration for on-premises customers and new capabilities inspired by user input.

In development for over a year, the SysAid Patch Management Software solution makes it easy to keep Windows-based servers and workstations up-to-date with the latest security patches and upgrades. The ITIL change management process allows IT admins to review, approve, deploy and audit software updates for all Microsoft products as well as popular applications like Adobe Flash, Mozilla Firefox, Java, Skype and many others.

Fully integrated with SysAid's cloud and on-premises platforms, the Patch Management tool can automate the update process for individual assets or groups of assets. IT admins can customize policies by software type, the severity of the patch and many other criteria. The Patch Management tool can even be set to auto-generate an incidence ticket if any error occurs during an update. Overall, the full inventory and audit controls ensure that patch processes are well-documented, perform correctly and comply with regulations.