Syntel top among health insurance BPO providers

BANGALORE, INDIA: Syntel, Inc., a global IT and Knowledge Process Outsourcing (KPO) company, was named the top-rated BPO provider to the health insurance industry by The Black Book of Outsourcing.

The results were generated by tabulating surveys from over 2,800 insurance executives, who were asked to evaluate providers on 18 Key Performance Indicators (KPIs).

Syntel was also rated among the top 20 BPO providers for the entire insurance industry. The Company was ranked as providing “overwhelming satisfaction” on several KPIs, including support and customer care; trust; client relationship; delivery excellence; and compensation and employee performance.

According to Syntel’s President and Chief Operating Officer, Keshav Murugesh, the findings reflect Syntel’s strong focus on customer service and employee satisfaction. “At Syntel, we value our customer relationships above all,” said Murugesh. “We are proud of our ability to build collaborative relationships and to tailor our engagement model to deliver maximum value. Syntel has never taken a ‘one size fits all’ approach, and we work hard every day to ensure that our customers are not just experiencing gains in terms of speed and efficiency, but in their comfort level as well.”

The findings were published in the 2008 Insurance industry ITO and BPO survey by The Black Book of Outsourcing, a comprehensive guide to the field of outsourcing developed and published by Brown-Wilson Group. Developed in 2004, its annual study is recognized as the industry standard for customer satisfaction in the global services industry.