Sunrise Software launches new HR Case Management soln

CHESSINGTON, ENGLAND: Sunrise Software launched a new HR Case Management (HRCM) product which is now available. It provides a fully featured, browser-based system that enables HR departments to manage requests, queries and processes centrally across the department.

New, gamification elements help to keep staff engaged and motivated, and the centralised management of contacts, third party contracts, Service Level Agreements and Knowledge Base saves time and supports HR in providing a more streamlined and consistent service to the business.

Available to run on popular browsers giving a wide choice of compatible devices, Sunrise HRCM provides a range of services for users including:

• Cases- Keeps information in one place helps HR handle and resolve queries from employees quickly. It provides guidelines for HR activities based on company policy in the form of templates, a Knowledge Base and Frequently Asked Questions (FAQs)

• Contacts- Store information about individuals including employees linked to a location or department, and candidates applying for a position. Keep details of their job, contact information, holiday and sickness taken or owing, skills and experience, training taken, payroll/salary information and much more.

• Departments and locations- Keep data for each department including location information and specific Service Level Agreements, also additional information such as opening hours or travel directions.

• Training & skills- Contains information about training courses and training providers. It can also be used to catalogue skills that can be acquired by employees through the company such as professional qualifications and First Aid certificates.

• Knowledge templates- Share the learning with a referenceable database where the solutions to previous cases are stored enabling the HR department to learn from experience and apply a standard process to similar issues. Knowledge templates can be used to explain policies, processes and procedures, so helping to resolve cases more quickly, and in a uniform manner.

• Service providers, service contracts and Service Levels- Store details of 3rd party service providers, centrally manage their contracts saving time and ensuring consistency. Store the SLAs that define the Service Levels provided by the HR department including agreed levels of support and support hours.

• For ease of use, each user can personalise their own dashboard with a range of gadgets that include charts, gauges, filters, grids, quick links, Key Performance Indicators (KPIs), recent items and a welcome message. The icon-based navigation has been designed to enable users to find what they are looking for and to drill down to the detail quickly and easily.

The software is browser based and comes in several versions suitable for Customer Service departments that are speaking to external customers, IT departments providing technical and support services to the business, and other departments such as Facilities management and HR/Payroll that are providing services to staff and managing third party suppliers.