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Standardize PC config to cut support costs by 55%

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CIOL Bureau
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BANGALORE: Enterprises can cut their annual desktop support costs by more than half (55 percent) by standardizing their PC configurations, and generate significant savings by replacing their desktop systems every three years.

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This was the finding of a global research study by Wipro Technologies, which aimed at providing enterprises with quantitative data to help them minimize the total cost of ownership (TCO) of their desktop systems.

According to the study, desktop support costs can more than double as the number of desktop hardware configurations increases and desktop support costs exceed the cost of new PCs as companies attempt to extend their useful life beyond three years.

The study sponsored by Intel Corporation surveyed 30 global companies with an average of 33,000 desktop PCs deployed. Wipro Technologies' Product Strategy & Architecture (PSA) Practice conducted the study and analyzed each company's desktop environment and PC management processes to derive the study findings.

According to the analysis, Wipro developed a theoretical cost model to determine the optimal level of desktop complexity and length of desktop lifecycle to produce the greatest savings in support costs. For example, a company with 40 PC hardware configurations takes more than three times longer to successfully deploy a minor software update than an organization with 10 configurations.

According to chief strategist and practice leader of Wipro's PSA Practice Theo Forbath, “The implication of our findings is that companies can significantly reduce their desktop management costs in two simple ways: by minimizing the number of PC configurations, and by systematically replacing their PCs after three years of use”.

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