SSTL extends managed services deal with Ericsson

GURGAON, INDIA: Sistema Shyam Teleservices (SSTL) extended its managed services contract with Ericsson, in India.

As per the new extended deal, Ericsson will manage four additional CDMA wireless network circles - Uttar Pradesh East, Uttar Pradesh West, Gujarat and Rajasthan - of the telecom operator.

In September 2010, SSTL awarded a managed services contract to Ericsson to manage its multi-vendor wireless networks in two circles, Delhi and Haryana.

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Moreover, the companies also signed a new three-year contract for services including management of fiber transport and wireline networks in Rajasthan. As part of the agreement, 200 SSTL employees in Rajasthan will join Ericsson India.

Under the three-year agreement, Ericsson will be responsible for network optimization; operations and maintenance including field operations and 24/7 network service assurance, and fulfillment network service provisioning, customer problem management and spare parts management.

Vsevolod Rozanov, president & CEO, SSTL, said: “Strengthening our existing relationship with Ericsson, we have entrusted them with the responsibility of managing an additional four circles along with the management of our largest fiber transport and wireline networks. This association is expected to further enhance our efficiencies and ensure quality service for our customers.”

Magnus Mandersson, head, Services business, Ericsson, said: “This is an important milestone for Ericsson in India, as we are extending our relationship with SSTL in three directions: time, geography and scope. For the first time in India, we will manage fiber transport and wireline networks. We welcome the employees who join us and we look forward to setting new standards of network performance for SSTL.”