Special CRM for Govt enterprises

BANGALORE, INDIA: Talisma has unveiled a Citizen Relationship Management solution that it claims will allow Government agencies to implement public facing mechanisms that provide the right information, to the right people – at the right time – in the right manner.

This vertical solution, as explained by a press note, would have a built-in grievance redressal mechanism for tracking complaints and feedback ensuring that nothing falls through the system.

Calls, issues, service requests, etc., are automatically categorized, prioritized and routed, thus improving response time and visibility, and simultaneously providing personalized responses.

Talisma Corporation Pvt. Ltd., a provider of Customer Relationship Management (CRM) solutions, says that it would improve government relationship with its citizens by placing the citizen at the heart of the organization’s processes, activities and culture.

Talisma’s vertical solution for Government is designed to help Government Agencies and Departments comply with a variety of regulatory requirements and provide better citizen.