KANPUR, INDIA: In order to ensure a consistent supply of printer spare parts across the state of Uttar Pradesh, Epson has appointed Kanpur-based Asyst Infosystems as Epson Spare Store.

The store will stock all kinds of Epson spare parts and would be distributed to different regions in UP.
NK Murthy from M-Tek System, national distributor of Epson said, “Asyst would cater to
tier-3 channel partners in UP and currently this is the only spare parts store in the state.”

Availability of genuine spare parts has always been an issue in UP because of the administrative hassles of taxation on import of material into the state. This has led to growth of grey market of spare parts.

Commenting on the availability of Epson spare parts in UP, Ajit Wahi, Proprietor, Asyst Infosystems said, “There is difference in tax structure of import of products and this creates problems for importers. Because of absence of any authorized spare parts store in UP, there is a lot of business growing through grey channel. With the opening of an authorized store, customers can get the parts as and when required and this would help in controlling the fluctuation of prices.”

Wahi also informed that due to the non-availability of the genuine products, customers had to face compatibility issue with the fake products.

An executive of Epson said that besides Kanpur, Epson Spare Store is located in Delhi, Chandigarh and Punjab in North India.