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Sify launches hosted contact center solutions

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CIOL Bureau
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MUMBAI: Sify Limited has launched its hosted contact center solutions developed on a platform provided by Aspect Software, a contact center solutions provider.

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P J Nath, executive president, Sify Enterprise Solutions, said, “This product and service is the next generation in contact center solutions, for it offers the dual advantage of being a hosted solution with the flexibility of a pay-per-seat pricing model”.

Advantages

Sify said in a statement that its hosted contact center solution will enable companies to focus on managing their core functions and operations rather than on installing, managing, and maintaining the complex technology infrastructure of a contact center.

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· Enables savings on substantial capital outlays in setting up new contact centers.

· Takes customer interaction capability to the next level by unifying interactions across the web, mail & voice to manage customer interactions more efficiently

· Enables flexibility of requirements on demand

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This offering completes Sify’s product portfolio for the international contact centre market in India. It will also enable growth of the domestic contact center industry by making possible cost effective regionalized contact center operations for both large and small enterprises.

‘Do Not Call’ registry compliant

Sify’s hosted contact center solution is designed keeping in view the Supreme Court order pertaining to the “Do-not-call Registry” and enables organizations to implement this quickly and easily.