Satyam BPO wins two Six Sigma IQ excellence honors

HYDERABAD, INDIA: Satyam Computer Services, Ltd. (NYSE: SAY), a leading global consulting and information technology services provider, announced that Satyam BPO, its business process outsourcing arm, won two prestigious Six Sigma IQ Excellence Awards.

Satyam BPO was honored in the Best Defect Elimination in Service & Transaction and Best Design for Six Sigma categories. The International Quality and Productivity Center established the Six Sigma IQ Excellence Awards to honor, recognize and promote Six Sigma projects that demonstrate true best practices. Satyam BPO was presented the awards at a ceremony held during the 9th Asian Six Sigma Summit in Singapore.

Satyam BPO's awards come on the heels of two other recent honors for the organization. Satyam received the Shared Services Excellence Awards in the "Best BPO Service Provider" and "Best Customer Service Delivery Framework" categories. Satyam BPO was also listed as the number two BPO by The Black Book of Outsourcing.

"It is an honor for Satyam BPO to be recognized for world-class business process quality, which is key to successful business transformation," said Satyam BPO chief executive officer Venkatesh Roddam. "These awards demonstrate the success of our efforts to continuously improve our processes, deliver superior service to customers, and enable them to focus on strategic initiatives."

The awards also reflect Satyam BPO's commitment to the eSCM capability model, an approach to BPO developed by the IT Services Qualification Center (ITsqc) at Carnegie Mellon University in Pittsburgh, Penn. In fact, Satyam BPO is the world's first BPO organization to achieve eSCM Level 5 certification.

"At Satyam BPO, we look for transformational opportunities in client processes from the very first interaction," said Kishore Rao, the vice president of quality at Satyam BPO. "Six Sigma programs help us in these committed transformation efforts, through rapid and sustained creation of value."