BANGALORE, INDIA: SapphireIMS, providers of IT Service Management solutions, today announced the launch of SapphireIMS BizOne.
Targeted at the SMB segment across industry verticals, BizOne helps in aligning the processes to business strategy and make the organization’s workflow more effective and efficient, by reducing human error and miscommunication.
An offical release from BizOne claims that it has built-in workflows for managing the essential processes of “opportunity to order”, “order to cash” and “customer care” in an organization, through sales CRM, order fulfillment and support desk modules.
Shafi Ahamed, CEO and Co-Founder at SapphireIMS, said, “SapphireIMS BizOne is a complete solution for SMBs. It has built in workflows to manage the sales CRM process. Various reports like forecast reports, pipeline, orders, sales analysis, sales commission, partner performance and budget tracking are available in this tool.”
“The system can also track and report cost information,” he added. This application is also available on mobile and cloud.
The release further added that the dashboards provide real time visibility into status of cases and alerts are raised if timelines are getting breached. BizOne is available as a mobile application for use by field force in sales or support.
Key features of SapphireIMS BizOne includes:
* The Sales CRM solution enables management of the sales life cycle.
* The Order Fulfillment module seamlessly integrates into the sales system.
* The Support module has a helpdesk function where incidents and service requests can be raised.