ENGLAND, UK: SandSIV AG, a global leader in Voice of the Customer (VoC) and an expert provider of Customer Experience Management (CXM) consultancy, has recently released a new version of VoC Feedback; part of the extensive range of VoC product solutions.
VoC Feedback 4.1.0 is a turnkey data-capturing tool (SaaS delivery) that generates superior and flexible customer surveys. The enhanced survey tool enables users to generate and manage customer surveys across multiple channels (e.g. SMS, Email and Voice) and through a wide range of languages. The new version provides existing users with a comprehensive upgrade, including several new features, such as:
* New display render types
* Open question or matrix grouping
* Drag and drop question functionality
* New data importer functionality, including background processing
* New data exporter functionality, including background processing, a report scheduling feature and a custom report generator
* Detailed user-manual and support procedures
* Training videos (to be released).