Riverbed receives certification from J.D. Power and TSIA

SAN FRANCISCO, USA: Riverbed Technology, the application performance company, announced today that the company has received certification under the J.D. Power 2013 Certified Technology Service and Support program. This certification acknowledges excellence in delivering outstanding service and support on a worldwide basis to Riverbed customers. This is the third consecutive year Riverbed has received this distinction for providing customers with an outstanding customer service experience.

Jointly developed by J.D. Power and the Technology Services Industry Association (TSIA), the program evaluates overall customer satisfaction and helps technology support organizations increase their efficiency and effectiveness in technical service and support. The certification also helps businesses identify those companies that have demonstrated service and support excellence before selecting which technology products to purchase.

Thomas W. Pridham, senior VP and GM of TSIA's Operational Best Practice and Certification programs said: "Riverbed has for the third consecutive year demonstrated world-class customer service and technical support operational excellence. Customers can rely on Riverbed for the people, processes and technology that are critical to the delivery of high quality support. The Riverbed technical support team should be very proud of their 2013 Certified Technology Services and Support certification recognition from J.D Power."