RedMango Analytics mobile app Experience.Me launched

|December 3, 2015 0
Image courtesy of RedMango Analytics

NEW DELHI, INDIA: RedMango Analytics, a digital startup platform that connects mobile users with telecom service providers, has launched its mobile app Experience.Me and its consumer portal mobileindia.me.

It allows mobile users to measure the quality of service provided to them by their service providers. It then conveys user grievances to operators within a few seconds without any hassle. The application also monitors the user experience anonymously and prompts the user to provide feedback when it identifies poor service quality such as call drop.

The application starts functioning the moment it is downloaded and works quietly in the background without affecting the user experience in any way.

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On the other hand, the consumer portal helps mobile users compare their mobile experience, with that of other users in the city. It provides information on the level of service that leading operators in the city provide which helps them to make informed decisions on selecting a service provider that provides the best service in their locality as well as one that is best suited to their usage.

Speaking at the launch, Umang Shah, Co-Founder and Head, RedMango Analytics said, “At present, our primary goal is to reform India’s telecommunications sector by focusing purely on improving customer experience. Our App eliminates the need of making tedious calls to customer care for registering grievances.”

RedMango structures the data collected from the handset of end-consumers and assists the operators in analyzing this data through its web-based dashboard. It also saves them a tremendous amount of capital that is spend on fielding each call a customer makes to the customer care department.

The app is available for free on iOS and Android App store.

 

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