Ratnakar Bank teams with IBM to bring apps for customers

BANGALORE, INDIA: Ratnakar Bank Ltd. (RBL), has announced that it is teaming with IBM to help Millennial customers better manage expenses and plan for their financial future.

The bank will cater to Millennials' mobile and social lifestyles with new apps to support financial planning, expense calculation, and financial portfolio management. With mobile as the cornerstone of building a banking relationship with these customers, also known as Generation Y, RBL is focused on developing a strategy that tailors the mobile experience to meet the high expectations for convenience and simplicity that users expect.

With more than 900 million mobile subscribers in India and growing, RBL is using the IBM MobileFirst Platform to build, deploy, manage its apps and integrate with RBL's core banking system to ensure secure transactions and help the bank improve customer and employee engagement.

“In a highly competitive and demanding Indian market where mobile adoption and penetration is one of the highest in the world, the IBM MobileFirst Platform will help us target and acquire new customers across segments,” said Sanjay Sharma, Head - Technology, Innovation and Customer Fulfilment, Ratnakar Bank India Ltd. “The bank’s new apps will help us better connect with our customers and add to our long standing commitment to creating consistent, engaging customer experiences.”

Now, RBL customers will be able to interact with the bank through the app, website, at kiosks and branch locations to manage their accounts and finances, pay bills, transfer funds, view mini statements, open fixed or recurring deposit accounts, request cheque books, stop payment of cheques and various other features. The solution will also enable better managed processes for loan origination, regulatory compliance, account opening and credit approvals.