Preventive Maintenance from Infosys' stable

BANGALORE, INDIA: Infosys has announced the launch of Finacle Assure, a preventive maintenance service offering based on an IT Operations Analytics (ITOA) platform. This service, as claimed, will help proactively identify potential issues before these become an actual threat. As a result, banking organizations will be able to save time, lower operational costs and gain agility.

Finacle Assure’s 24x7 monitoring and remedial services can prevent outages, thereby lowering cost of operations. This service, managed in an offshore command center, also offers a quick response team that ensures rapid resolution of any incident

"The offering has a powerful set of analytics capabilities, which help in early detection of application performance issues. With the help of its analytical engine, banks can optimize capacity based on current and expected usage, ensuring that expensive infrastructure investments are always used optimally. The usage insights will further enable banks to leverage techniques like cloud bursting to dynamically manage unforeseen peak loads." explains the announcement.

Banks using Finacle Assure can expect business benefits like higher customer loyalty, lower customer attrition, and increased fee-generating customer transactions, adds the company.

As Michael Reh, Senior Vice President and Global Head, Finacle, Infosys comments, “As banking is rapidly transforming into a digital experience, banking organizations are heavily depending on IT infrastructure and technology to connect and interface with their customers. As a result, banks have to manage innumerable applications, a multitude of interfaces, hybrid platforms along with banking regulatory and compliance concerns. Banking organizations are looking for technology partners who can monitor and manage IT infrastructure and applications end-to-end, to ensure seamless business operations. With Finacle Assure’s preventive monitoring capabilities, banks can save costs and their resources can focus on strengthening business outcomes and innovations.”

Rudolph Banis, Head – IT Support for Core Banking, IndusInd Bank said, “In the past few months that we have experienced the Finacle Assure service, we have enjoyed uninterrupted operations, and gained significant insights into our usage of infrastructure and applications. The proactive support with expert backing at the command center has helped us manage and optimize our IT infrastructure and address any application issue that may disrupt our operations. This service allows my team to save time while managing existing systems and to better focus on creating value for our business teams and end clients. As our business continues to grow, we foresee considerable value in this service.”