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Polaris launches ''Intellect Front Office'' in US

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CIOL Bureau
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CHENNAI: Polaris Software Lab Ltd, dealing in Specialty Application Development in Banking & Financial Services vertical, launched an integrated branch renewal platform, based on Services Oriented Architecture (SOA) technology for US markets.

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Intellect Front Office was unveiled in Las Vegas at the BAI Retail Delivery Conference and Expo.

Industry experts say that branch banking will revolve more around relationship-driven interactions between the bank and their customers as the transactional interactions are being done more effectively through other channels like the ATMs, Internet, IVRs and Kiosks. Intellect Front Office is an innovation from Polaris Software that helps in transforming the branch from a “transaction and service” center to “advisory and wealth creating” center.

Jaideep Billa, chief technology officer, Polaris, said, “Intellect Front Office has been designed to deliver on the promise of non-disruptive, incremental modernization of customer facing functions in global banks. Intellect Front Office co-exists with other applications in the bank’s ecosystem, thus extending the useful life of the investments the bank has already made. As a platform that does not require a server to be maintained at every branch, it significantly reduces maintenance overheads for the bank.”

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Intellect Front Office, integrates 20 relationship-driven applications and brings it to a single desktop, and empowers bankers to manage customer connect in the most friendly way. The teller is enabled with a single window operation that provides the capability to service divergent needs of the customer, faster and better. The software suite also offers flexibility in implementation from a single branch to its rollout in multiple branches, apart from the capability ranging from teller functions to Wealth Management advisory services and includes cross-sell prompts to account origination

Commenting on the launch, Kartik Kaushik, executive vice president and head - Polaris Americas said, “Intellect Front Office will be an enabling platform to transform Teller to Seller, in branch banking. Intellect Front Office will offer our customers a 360-degree view of their customers, thus deepening customer relationships, leading to business growth by cross selling. This will in-turn have a high positive impact on branch profitability.”

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