Pegasystems' Bangalore NOC extends and expands global cloud support capability

BANGALORE, INDIA: Pegasystems Inc., a leader in Business Process Management (BPM) and a leading provider of Customer Relationship Management (CRM) solutions, announced the opening of its new Network Operations Center (NOC) to support the seamless global delivery of service and operations to its growing community of cloud customers.

The Bangalore NOC is a state-of-the-art facility housed on Pega's existing campus, and will deliver around the clock customer support and engineering. By expanding its global NOC beyond the company's existing U.S. and Indian-based cloud operations groups, Pegasystems demonstrates its commitment to the growing number of global cloud customers.

To better support customers' security and compliance needs, Pega has invested in attaining compliance accreditations and partnered exclusively with firms that have the highest level of security credentials and process rigor.

Pega Cloud delivers a 99.95 percent uptime service level agreement with its high availability production architecture that is helping clients meet both industry-specific and geographic regulatory requirements, including HIPAA, PCI DSS, FISMA Moderate, FDA 21 CFR Part 11, SSAE (SOC 2) Type II, and the European Union Data Privacy directive.