Ozonetel launches speech recognition on CloudAgent

HYDERABAD, INDIA: Ozonetel Systems has launched Speech Recognition on CloudAgent, the Contact Centre Solution.

Last year, Ozonetel acquired the speech recognition business of Yantra Software, a provider of speech and voice technology products and services. The objective was to integrate their speech capabilities into the core KooKoo platform so that KooKoo developers can start building speech applications for providing quality services at a lower cost to its customers.

Ozonetel has spent close to a year rigorously testing the software with its platform using various dialects and trying to make the system foolproof before launching it to the end customers.

The company will be rolling out multiple domain specific word packs for cities/state, grocery, banking, insurance etc. These would be already trained and tested for accuracy, and will continuously monitor and improve it for better accuracy.

Some of the immediate benefits are:

• Businesses can market their services to rural population without having to worry about the education level of such target audiences.
• Banks can use speech recognition services to reach out to unbanked people to bank on feature phones using IVR and they can be authenticated using speech bio metrics.
• Urban audiences can now also use the speech recognition to go respond to the IVR prompts because they won’t have to keep moving the phone away from the ear to look at the keypad and feed in the digits. They can be using an IVR service even while driving.