Outsourcing services to grow in 2006

BANGALORE: Technology services and solutions company Unisys today predicted that outsourcing services will continue to grow in popularity in 2006, dissipating the political haze that has led the public to misunderstand its full benefits and implementation options.

Unisys said in a statement that its experts had also predicted that the SLA will decline as the prime outsourcing success metric, business-value metrics will drive increased global sourcing and complexity in engagements will drive the need for a “manager of managers.”

A planned approach will boost application outsourcing and belated decline in check volumes will drive payments BPO and spur offshore processing, the statement added.

“In the last few years outsourcing has been made the focus of a political sideshow — portrayed at best as a way for companies to meet demand for IT services by capitalizing on lower labor costs in developing regions of the world, and at worst as a way to employ one set of workers at the expense of another,” said Mukul Agrawal, country manager, Unisys India.