Outsourcing firm Vertex acquires PCI

LONDON: Vertex, a Customer Management Outsourcing (CMO) business has announced its acquisition of fast-growing PCI which has operations in Melbourne Australia and in the Philippines.

Following the acquisition, PCI will be rebranded as Vertex to reflect its prominence within the wider global Vertex group. The new business will build on PCI’s track record of delivering innovative inbound and outbound customer contact services linked to multilingual support in nine languages, adds a press release.

The acquisition adds to Vertex’s existing global portfolio in retail, utilities, financial services and the public sector across the UK, US, Canada and India. Vertex Australia with its location, outbound focus, telecommunications and retail banking experience will further bolster Vertex’s global presence. The new business will invest in client relationships and harness the Group’s experience to capitalize on the high-growth potential in the Asia Pacific market.

The company will open a new site in Ballarat, Victoria. The new location will employ 600 people over the next two years. A further site in Australia and additional investment in the Philippines are also planned.

Paul Sweeny, Vertex chief executive officer said: “This acquisition will allow us to enter markets where we can make a real difference to the way organizations interact with, and manage, their customers’ experiences. It also gives us direct access to a growing regional market that is an important element of our global growth ambitions. I am especially delighted that Vertex Australia will be able to offer increased, added-value solutions to its clients and enhanced opportunities for all our people.”

The business will be Vertex’s first wholly owned Australian operation and will be led by Phil Allan, CEO who was previously CEO of PCI.