OTR Emergency to touch 6 more India cities next year

NEW DELHI, INDIA: India’s 911-style private emergency response service –One Touch Response (OTR) Emergency Services will now be extended to 6 more cities by 2016, as part of OTR’s expansion plans.

The service is as of now available in Delhi NCR, and has signed on over 10,000 subscribers. HCL Technologies,  Rio Tinto, Jindal Stainless Steel , Hero Motors, Health Care at Home (a JV between the Burman Family, the promoters of Dabur and Healthcare at Home U.K.) among early corporate subscribers of OTR

“We had launched the service for employees of large corporates. Many of these employees enquire about One Touch Response for their family members. When employees use OTR they recognize that in times of emergencies, professionally trained response can make all the difference,” said founder of One Touch Response, Arvind Khanna.

The service, accessible via the OTR app or on the phone, offers a single point of contact for all emergencies such as road rage situations, stalking, eve-teasing, physical threat, being stranded on the road late at night, being caught in a minor or major accident, fire or a medical situation, be it at home or on the road.

Immediate on-call assistance is made available within seconds of a user initiating an emergency via the app. While the Incident Managers at the OTR cmmand & control centre are handholding the user during the crisis, OTR’s on ground physical support teams, called First Response Teams(FRTs), are activated to reach the user within minutes. The FRT’s will then remain with the user till the emergency is closed. Further, depending on the nature of the emergency, OTR coordinates with external agencies such as the police, ambulance, medical services, fire, cab services, mechanics etc. on behalf of the user. The FRT’s are trained to administer first aid, break up an assault, handle small fires and provide the subscriber a sense of mental peace.