On-demand tech support for iYogi expands

BENGALURU, INDIA: Infinite Computer Solutions (India) Limited, a provider of IT Services, Infrastructure Management Services (IMS) and Intellectual Property (IP) Leveraged Solutions (hereinafter referred to as ‘Infinite’) along with iYogi, Inc. a provider of comprehensive remote technical support, have jointly announced an agreement for iYogi to expand its on-demand global tech support with a service delivery centre in Bengaluru.

iYogi has recently expanded its service delivery centres across major cities in India, and through Infinite‘s Service Desk operations now starting in Bengaluru.

The three-year agreement, effective, the 19th of April 2010 with Infinite’s Infrastructure Services Group will provide technical support services on iYogi’s unique global delivery platform, iMantra.  Infinite will leverage iMantra, in order to seamlessly extend support to iYogi’s customers across the US, Canada, United Kingdom, Australia and other geographies in the future. This business is expected to scale between 500 to a 1000 employees for Infinite’s Infrastructure Group.

Commenting on the engagement, Uday Challu, CEO, iYogi Inc. said “As we double our tech experts this year, from 3000, we have identified five cities across India for service delivery. Bengaluru has emerged as a preferred global destination for recruiting the best tech talent. We are delighted to partner with Infinite and to leverage their advanced facilities and capabilities for rapid expansion. An engagement with Infinite meets our immediate growth imperative to scale our tech experts and a long-term objective to establish a best-in-class service delivery centre in Bengaluru.”

Upinder Zutshi, Managing Director, Infinite, said, “We are excited to work with iYogi in enhancing their global footprint for tech support services. With our state-of-art infrastructure and capabilities we are uniquely positioned to offer a quick start, and rapid deployment for iYogi to meet the growing market opportunity for remote tech support. As we build our Remote Infrastructure Management (RIM) capabilities, iYogi’s unique model, as the first global tech support brand for consumers and small businesses from India, will help bolster our competencies and global delivery of these services”.

Infinite has previously had a successful track record of working with large enterprises as a services provider for Remote Infrastructure Management. This Alliance positions it to deliver support to the consumers through a partnership model with iYogi’s, which is experiencing rapid growth and success through a unique direct-to-consumer model that addresses the huge demand for superior technical support services.  Since its inception three years ago, iYogi has driven 300 percent annual growth in revenues and subscribers.