Nortel opens Global Network Operations Center in India

BANGALORE,INDIA: Nortel has opened a new Global Network Operations Center (GNOC) in Bengaluru to help remotely manage and support communications networks for enterprise and carrier customers across Asia, Europe and the US. The GNOC provides round-the-clock network surveillance and performance monitoring for voice and data networks.

This enables Nortel enterprise and carrier customers to focus their resources on their core business, instead of dedicating costly IT resources to maintain and manage their communications networks. This, in turn, helps these companies lower operational costs, maximize network efficiency and performance, and keep abreast of new, evolving technologies.

The GNOC monitors customer networks to identify network problems before they can impact business functions or productivity, and seeks to resolve issues either remotely from the GNOC or by dispatching technicians to the customer's site.

This is Nortel's fifth Network Operations Center opened around the world. Nortel's other NOCs are located in North America, Europe, China and India. The latter supports the managed services requirements of Bharti Airtel Ltd and other local customers.

“We aim to relieve customers of network concerns by ensuring they have the right hardware, software and configurations for maximizing interaction of networks and components from multiple vendors, integrators and services,” said Suresh Kumar, VP—Managed Service Delivery, Nortel Asia-Pacific.