Nortel opens Asia Network Management Center in India

BANGALORE: Nortel has enhanced its ability to help enterprises, service providers and cable operators worldwide focus on their business rather than their networks with the opening of a new customer network management center in Asia.

Nortel's Asia Network Management Center in New Delhi, India joins similar facilities in London and Raleigh, N.C. to provide network management, technology transformation and hosted application services for multi-vendor, multi-technology telecommunications networks serving both local and multi-national companies. These services are designed to take the worry out of networks by optimizing performance, efficiency, reliability, security and cost.

"This new center plays a critical role in differentiating us from our competition, delighting our customers, and making our business model cost-effective," said Dr. Jai Menon, director, IT and Innovation, Bharti Airtel.

Bharti Airtel, India’s leading provider of telecommunications services, uses hosted contact center services and an interactive voice response (IVR) solution from Nortel to provide customers with a virtual, multilingual storefront for ordering new services and completing routine transactions – all managed from the Asia Network Management Center.

"With Nortel minding the store 24/7, our customers can be assured that we’re always open and always available to respond to their needs,” Menon said. “It’s this kind of support that allows us to control our costs while focusing on the customer-facing aspects of our business."

"There’s tremendous opportunity for cost savings and improved efficiency and performance through remote operation and management of networks and applications," said Michael Pangia, president, Asia, Nortel. "With our extensive Global Services portfolio and the opening of our new Asia Network Management Center, we now have the global scale to help our customers capitalize on this opportunity virtually anywhere in the world."

Nortel's Global Services include a full range of integrated services for design, deployment, management and maintenance of end-to-end multi-vendor network solutions, including seamless migration to next generation technologies.

CIOL Bureau