Nokia opens new Care Experience Center

BANGALORE, INDIA: Nokia on Monday announced the opening of its first Care Experience Center in Bangalore, the second in South India and fifth in India.

This is in sync with Nokia’s strategy to provide a holistic solutions experience to its consumers at all consumer touch points, said a press release.

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At the Nokia Care Experience Centers, consumers can experience and receive support for Nokia’s latest services and applications, such as music, messaging, maps and games.

The center has been divided into special zones including - the Hardware Repair Zone, the Services Support Zone, the Learning Zone and the Service Experience Zone and will allow consumers to explore and familiarize themselves with the features and services available across a multitude of devices.

In addition, the center will house a fully-equipped Technical workshop, provide free Internet access, a full display of the latest Nokia accessories and a comfortable customer lounge for visiting customers.

The center would offer not only a redressal and resolution forum but also total mobility solutions under one roof bringing together the Nokia Care Center, software assistance, service support, accessories sale and other related Care services.

Sudhir Kohli, head - Nokia Care, India, said, “As Nokia sharpens its focus towards providing services and solutions, our care strategy becomes integral to allow for the evolution of our long term relationship with the end consumer, from pure play devices support to full solutions support. The Nokia Care Experience Centers have hence been designed to offer a lot more than simply device related issues' resolution.”

He added that the endeavor is to provide consumers with a completely unique solutions support experience as well as to imbibe in-depth knowledge of the many new applications and services available on Nokia handsets.

The Nokia Care Experience Center comes well equipped with hi tech gadgets, trained technical and front office staff across service counters including customer care officers, highly skilled and qualified engineers, at the experience zones to ensure improved and more efficient resolution of Nokia consumer queries, the release added.