NextiraOne, Genesys expand partnership

LITCHFIELD, ENGLAND: NextiraOne, Europe-based communications service provider and Genesys, a provider of customer service and contact centre software, have announced that they will expand their partnership further by jointly marketing Genesys One, a solution that enables deployment of new contact centre solutions.

Genesys One provides core contact centre functionality and is specifically aimed at mid-market customers who need single server footprint for the deployment of contact centre solutions.

Steven Skakel, MD, UK & Ireland for NextiraOne, said: "Our goal is to be able to deliver transformational Contact Centres that make a real difference to our customers' business performance and agility. Genesys One, together with our integration and professional skills, allows us to design and implement a solution that is ready to deploy within 30 days and can immediately begin to bring tangible benefits in terms of revenue generation and customer satisfaction."

NextiraOne will position the Genesys One solution as a complete, affordable contact centre platform with all the core functionality of larger implementations, including call routing management, SIP inbound voice, voicemail, plus real-time and historical monitoring and reporting tools.

The system has the ability to scale up as required, introducing additional functionality to create multi-media environment. This includes workforce management, social media engagement and outbound calling.

Keith Wilkinson, VP UK, Ireland and South Africa at Genesys, said: "NextiraOne has been our long-term partner in contact centre solutions and together we have made a tangible difference to the customer experience and customer satisfaction ratings for so many companies. The new Genesys One package is a response to the changing market and the needs of more and more organisations, of all sizes, to have an efficient customer interaction solution."