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Les said on 10/8/2008 1:52:10 AM:
The Wizard of Oz had the same business model!

BiteMeEbay said on 10/8/2008 1:00:53 AM:
ebay doesnt need customer service anyway..they just need a monkey to send their canned email responses like they always go. Donohoe needs to get his head out of his azz

tim said on 10/7/2008 9:57:58 PM:
So let us understand what is really happening here, e bay is felt by any seller or buyer or customer that they are under staffed to help with even the basic needs and concerns. Anyone who has ever used paypal or e bay and had an issue that needed to be addressed and looked for a contact for the company have most likely been surprised to find out that a company this size can not be contacted. This is a real disadvantage of e bay vs Goggle, Amazon or Ubid, sign up for U bid and a representative contacts you, gives you a phone number and a "welcome aboard" person to call and congratulate you for coming to there site to buy or sell. Sign up for goggle add words and you can talk to a staff member who is knowledgeable and empowered to help you. With ebay, the contact numbers are hidden. Many times the phone numbers will be posted by others who have experienced the issue of having something to be dealt with in person rather than over form e mails that hardly answer the question that was asked. But in every case, the phone number gets changed, the new number not forwarded or announced, or disconnected with no forwarding number message. So my question is how is cutting staff going to help them overcome this in the market place when most offer support and they do not? E bay will supply sellers with a phone number if they become "powersellers", that is if they are being paid, but call any of these "powerseller managers" and ask the same exact question to 10 different "account managers" and it is my personal experience, as well as a complaint of many sellers, you will receive 10 different answers. In addition to this, the "account manager" has no tools to help as they are not empowered to do anything but to pass on your issue to another department.