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Newgen implements DMS solution at DTDC

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CIOL Bureau
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NEW DELHI, INDIA: Newgen Software Technologies limited, a provider in Business Process Management (BPM) and Document Management System (DMS), recently announced the successful implementation of its Document Management System (DMS) solution at DTDC, the leading Indian courier and cargo company having the largest domestic delivery network in India.

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With the increasing burden to archive documents, DTDC realized that digitization of documents was imperative, said a press release.

DTDC has deployed Newgen’s solution to provide online Proof of Delivery (PoD) receipts and status of couriered items to its customers. Using the solution, the company is able to quickly track the shipment status and obtain detailed information.

Mrinal Chakraborty, GM-IT and Operational Processes, DTDC Courier and Cargo, said, “With this implementation, we are the first courier organization in India to provide online PoD receipts for our customers and to enable them to track their consignments online too. We have noticed immense enhancement in customer satisfaction levels post this deployment.”

He added that it is It is now possible for us to keep track of the information related to our franchisees too. We have managed to digitize the archiving process. Overall, the whole process of tracking consignments and maintaining records is now automated and smooth.

Diwakar Nigam, managing director, Newgen Software Technologies, said, “We are delighted that DTDC has chosen Newgen. This is a great example of how Newgen’s customized offering of products and services meet the stringent requirements of growing organizations operating in fiercely competitive services industry.”