New Telepresence Exchange Network

New Jersey: USA: Glowpoint Inc, a premiere, IP-based managed video communications services provider, has announced the launch of its Telepresence Exchange Network (TEN) service, designed to solve the challenge of placing telepresence video calls between companies on different networks as well as enabling video calls to existing conference room and desktop environments.

The TEN service enables customers to easily “plug” into a high quality, secure public interconnect service and perform business-to-business and network-to-network video calling. 

TEN leverages Glowpoint’s global QoS Video-Centric Network with peering points to most of the major carriers around the world, as well as Glowpoint’s flexible firewall traversal solutions, web based scheduling and VNOC managed services. 

With customers supported in 1200 cities and 35 countries around the world, Glowpoint has unmatched experience supporting IP video and is the world’s only service provider with the unique combination of IP Network Engineering, Video Engineering, Application Development, and Telecommunications Operational support skills and capabilities. 

“With more than 8 years of experience in developing and supporting a wide range of video communications solutions that are flexible and scalable, we’ve been able to easily adapt our solutions to support the demands of telepresence,” said Glowpoint CEO and president Michael Brandofino.

  “From the first day we launched Glowpoint, we knew that helping businesses use video to communicate outside of their own private networks or “islands of video” was a critical requirement. As a result, our service was designed from the start to support business-to-business video calls and our customers have been enjoying this service since 2001.” 

Joe Laezza, Glowpoint’s COO added “While service providers new to video have been announcing plans to develop a way for businesses to perform inter-company telepresence calls, we have had established peering relationships in place for years with other networks around the world. With our comprehensive and flexible secure firewall traversal solutions, we’ve been able to deliver solutions that accomplish inter-company video for traditional video conferencing for years.” 

Glowpoints fully managed suite of VNOC services includes “always on” 7x24 comprehensive proactive monitoring of systems and rooms, scheduling and room resource management, on-demand help desk support, along with user orientation and adoption and a full complement of statistical and performance reporting.