Netgear to open service centers across India

NEW DELHI, INDIA: With a focus on supporting products available across the nation, Netgear has announced the opening of its service centers across India.

Netgear believes that after effective distribution of the products in the country, there is a need to put in place an effective support mechanism to service the products. Therefore, the company has identified various geographies for the service centers in India.

Netgear India will launch the service centers in seven main business cities in India viz, New Delhi, Mumbai, Chennai, Bengaluru, Hyderabad, Kolkata and Ahmedabad. In a phased manner, the company will extend this capability to B and C-class cities.

The service centers will support the entire range of Netgear products sold in India, in terms of addressing replacement and warranty issues. These centers will enable Netgear to limit the turnaround time of the products replacement within 24 to 48 hours.

Atul Jain, Country Manager, Netgear Technologies said, “Netgear has always believed in customers satisfaction. We launched the toll-free technical support helpline (1800 425 4327) two years back, to make our customers satisfaction paramount, we are announcing the customer service centers. As it is an international trend, we have RT Outsourcing, to act as third-party service provider for Netgear in India. RT, with its unique business model, has been providing integrated level 1 to 4 services including tech-support helpdesk, repair and refurbishment services, project implementation, RMA management and logistics services for the past 13 years. RT is a unique one-point support organization for various activities to include return-to-bench repairs, on-site service support, product installation and commissioning, etc.”

Jain further said, “By opening the service centers, we have enabled our distributors and channel partners to focus more on the business, in the markets where we begin centers. They need not have to worry about support any more. On the other hand, the service centers would certainly enhance the confidence of the customers on Netgear products though we have emerged as a strong brand among the SME networking market space.” 

Netgear products are available in India through three national distributors—Rashi Peripherals, Cyberstar Infocom and Ingram Micro.