Michael Dell bets on India

BANGALORE: In his visit to Bangalore, Dell Computers chairman and CEO,

Michael Dell, reinstated that the company is committed to increase its presence

in India in terms of market share, scaling its international services operation

and its off shore development facility in Bangalore.

The head of the No 1 personal computer maker in the world, Dell said,

"India is a significant market for Dell. It can become a major contributor

for Dell’s sales to the company’s Asia Pacific operations. Dell India is

capable of delivering world class services to both Dell and to the world

market."

Dell has an International Service facility and an off shore development

center in Bangalore. While the International services takes care of the support

services, the off shore development center caters to the in-house software needs

of the company and outside market.

"Apart from being the number one computer maker, Dell Computers is also

number one in providing customised products along with support for the

customers. There are about 50,000 service personnel representing Dell from

partner firms. A additional 7,000 personnel are directly deployed from Dell,

across the world, of which 800 are in Bangalore. It certainly quantifies the

cost advantage to have a customer support and off shore development center here

but I am not going to share it with you," said Dell.

He also claimed that out of the $ 31 billion Dell’s revenue, 22 per cent

was contributed from software and services. With the PC sales expected to

increase from anywhere between two to 10 per cent this year, he assured that

Dell will certainly exceed the market performance.

With the enterprise server segment clearly the focus for the company, Dell is

also set to increase its position and market share in the enterprise server

segment across the world and in India, while consolidating its leadership

position in the personal computer segment.