Mas Infotainment launches DialDesk for MSMEs

NEW DELHI, INDIA: Mas Infotainment Private Limited, an IT-enabled services provider, on Wednesday announced the launch of DialDesk, a customer care solutions service for Micro Small and Medium Enterprises (MSMEs).

DialDesk provides customized customer care solution for MSMEs, where multiple calls can be attended frequently, data can be maintained in web-based CRM and offers 24x7 customer care support, SMS and E-mail alerts, said a press release.

The service will be useful for SMEs to achieve operational excellence, reduce business cycle time and enhance productivity, and it offers MSMEs the choice of Toll Free / UAN / Mobile / Land Line Customer care number at affordable prices, it claimed.

“Dialdesk enables MSMEs to compete with any big brand in terms of customer services processes, its unique pricing model with zero capital investment is like a dream coming true for any MSME,” said Deepak Kashyap, director, Mas Infotainment.

He added that they have given everything one can dream in Customer Services Domain on a 100 per cent variable format and the company is expecting a new revolution in customer services standard of Indian MSME.

DialDesk is useful in any organization in Sales and Marketing Department, Service Department, Manufacturing and Production Department, Accounts and Finance Department and Operation department to enhance productivity.