JVCKENWOOD enhances customer service and reduces costs

AMERSFOORT, THE NETHERLANDS: Descartes Systems Group, the global leader in uniting logistics-intensive businesses in commerce, announced that JVCKENWOOD Corp., a leading global supplier of car, home, mobile and entertainment electronics, has enhanced its customer service and reduced its costs by using Descartes' cloud-based messaging gateway and archiving service.

"The recent upgrade of our ERP system also required that we reconfigure and update all our messaging connections. Rather than take this on as a time consuming in-house responsibility, we decided to outsource to a specialized provider," said Jeroen Buis of the Application Management Team at JVCKENWOOD.

"Descartes was the right choice because of its ability to meet our complex requirements with proven solutions that saved us time and significantly reduced our costs. Another key benefit is that we're now more flexible and responsive to connection requests and changes from our customers and trading partners," said Hans Bos, also of the Application Management Team at JVCKENWOOD.

Descartes' cloud-based Messaging & Archiving Services help customers quickly connect and collaborate by leveraging existing connections on Descartes' Global Logistics Network with thousands of trading partners, including retailers, manufacturers, ports, logistics service providers, carriers, and government regulatory agencies across the globe.

Descartes also offers complementary applications that provide value-added functionality such as webforms, data synchronization and archiving to extend customers' ability to improve and better manage data capture, validation, transformation and delivery, according to regional and/or global operational requirements.